Refund policy
🔄 Return & Exchange Policy
At Hardiston, we stand behind the quality of our products and want you to feel confident with every purchase. If you are not fully satisfied, please review our policy below.
30-Day Return Policy
You may request a return or exchange within 30 days of delivery, provided the item is:
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Unused
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In its original condition
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In the original packaging
Condition of Returned Items
Returned items must be in resellable condition.
If an item shows signs of use, damage, or cannot be restocked, the return will not be accepted and the item may be sent back to you.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Customized or personalized items (including monograms and laser engraving)
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Free gifts or promotional items
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We strongly recommend using a trackable shipping method, as Hardiston is not responsible for lost or stolen return shipments.
Refunds & Shipping Costs
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Expedited shipping costs (USPS Priority, Express, etc.) are non-refundable and will be deducted from your refund
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Free Ground shipping does not incur any deductions
Refund Processing Time
Once your return is received and approved:
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Refund is issued within 1–3 business days
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Funds typically appear within 5–7 business days, depending on your bank
Return Address
Please contact us before sending your return to receive instructions.
Hardiston
271 Route 46 W, Ste. F105
Fairfield, NJ 07004
📩 Contact Us
To initiate a return or for assistance:
↩️ returns@hardiston.com
For all other inquiries:
📩 support@hardiston.com
Please include your order number for faster processing.
Thank you for shopping with Hardiston.
